Riderskills™ Terms and Conditions

Reservations & Payment

Payment is due on or before commencement of your training course. Payment made online using visa or mastercard is processed over a secure connection on secure servers. The technology employed to keep your credit card details safe is Secure Socket Layers (SSL). Credit card transactions are completed through the National Bank's Buypoint facility and we do not store or have access to your card details. SSL is the recognised worldwide standard for secure e-commerce transactions.

We are also happy to accept Riderskills™ gift vouchers as part or full payment for your training. Cash payments can be taken prior to commencement of your training but please note we do not have Eftpos facilities at our training ground.

Cancellations & Refunds

At Riderskills™ we recognise that circumstances occasionally arise that require you to change your arrangements. However time and resources are a valuable commodity. If you can give us at least 48 hours notice prior to commencement of your course we are happy to refund in full any fees paid to us in advance of your course. Payments made with a credit card may only be refunded to the original credit card used to secure the booking. If you cannot provide us with 48 hours notice the full amount of your course fees are liable to forfeit.

The training fees will be forfeited by the Customer under the following circumstances

  1. Failure by the Customer to attend the course for any reason (excluding prior notice in accordance with the above cancellation policy)
  2. Failure by the Customer to present the necessary documentation at the time of the course.
  3. During your course, if you decide not to continue with your training, then no refund of the course cost is given.

Note: Riderskills™ are not responsible for your non-attendance on the course, regardless of the reason. This includes (but is not limited to) illness, transportation problems, work commitments, family crisis or inadequate planning.

Whether you have pre-paid for your course or we have given you the option to pay by cash on the day, you have entered into a contract with Riderskills™ and we will enforce our cancellation policy.

The Instructor retains the right to withdraw the Customer from the intended course or practical test if the Instructor believes that the required standards of safety and control will not or have not been achieved. Where applicable an alternative course may be substituted to enable the Customer to acquire the necessary level of competence.

Adverse Weather

Training takes place rain or shine. Lessons may be rescheduled when severe conditions warrant.

Trainee Conduct

You are responsible for always acting in accordance with the directions and advice given to you by your instructor during your training sessions. You are also responsible for making sure that you are adequately dressed and protected for motorcycle riding. You are obliged to inform us of any physical condition or otherwise that could adversely affect safety or training.

Dangerous riding and inappropriate speeding will not be tolerated. You will accept full responsibility for your actions. Riderskills™ will not be accountable for any accident or incident that may occur during the training. You must operate your motorcycle according to current legislation when riding on public roads.

The Instructor has the right to halt or suspend training of a customer if he/she believes the Customer is incapacitated in any way through drink or drugs, or fails to comply with instructions or safety standards.

Property and Equipment

On selected Courses, Riderskills™ will supply the training motorcycle. In the event that a Customer chooses to use their own machine for training purposes, it must be in roadworthy condition and comply with all current regulations and legislation, and if necessary display the current regulation “L” plates. Riderskills™ reserves the right to refuse to train a Customer on their own machine if they deem the machine to be unsuitable for training purposes.

Riderskills™ accepts no responsibility for any loss or damage, for any reason, to any Customer’s personal property. Any damage caused to a Customer’s own motorcycle whilst being used for training purposes is the responsibility of the Customer.

All equipment loaned free of charge or hired to the Customer must be treated with care and respect. If damage or loss is caused by wilful neglect or misuse then a charge of not more than the loss incurred by Riderskills™ will be made to the customer.

Safety and responsibilities

Statistics show that motorcycle riding, by its very nature, involves a higher degree of personal risk and injury, than is associated with driving a car. In booking a course or a lesson, the Customer must accept these attendant risks and hazards.

Although every effort is made to ensure your safety during your course / lesson, you must realistically accept that there is a small possibility that an accident may occur that causes injury to you. Unless shown to be deliberately negligent, your instructor and / or Riderskills™ is NOT liable for any expenses, loss, damage or injury incurred by you as a result of any accident that may occur.

When you book with Riderskills™, you are deemed to accept the above terms and conditions.